Your questions - our answers

As long as the order has not been dispatched, you can make changes. Please call us directly on +49 (0) 7832 977609.

The invoice will be sent to you directly by e-mail after your order has been completed.

No, we do not have a minimum order value.

You can reach our support team via the contact form on our website. Simply enter your contact information and your question or request and our team will get back to you as soon as possible.

Alternatively, you can also contact us on +49 (0) 7832 977609. 

The delivery time is usually 3 to 5 working days, unless otherwise stated. The delivery time can be found on the product page or in your order confirmation. 

The shipping costs depend on your location and the type of products. They are displayed in the shopping cart.

You can find the shipping costs here: Shipping & payment methods

Yes, you will receive a tracking number as soon as your order has been dispatched.

Please contact us as soon as you notice the problem. We will find a solution to rectify the problem.

We have a variety of products in stock. The availability of the products is shown on the product page. You can recognize products that are not in stock by the increased delivery time or the fact that you cannot order them.

Yes, you can register for notifications with your e-mail address. You will then be informed when a product is available again.

Use the search bar or browse the categories in the menu.

You can find our support contact information on the contact page.

Enter the voucher code in the checkout area during the payment process.